The I was your customer workbook : (Record no. 30169)
| 000 -LEADER | |
|---|---|
| fixed length control field | 00855cam a2200277Mi 4500 |
| 001 - CONTROL NUMBER | |
| control field | ocm85986320 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20151023232233.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 950420s1994 sa 000 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | SZT |
| Transcribing agency | SZT |
| Modifying agency | OD$ |
| -- | OCLCO |
| -- | OCLCF |
| -- | ZAAPA |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1874959188 (pbk) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781874959182 (pbk) |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)85986320 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 20 |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | ZAAA |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Cheales, P. |
| 245 14 - TITLE STATEMENT | |
| Title | The I was your customer workbook : |
| Remainder of title | the survival kit for world-class customer delight / |
| Statement of responsibility, etc | Peter Cheales. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Rivonia : |
| Name of publisher, distributor, etc | Waterman Publications, |
| Date of publication, distribution, etc | 1994. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 23 p. : |
| Other physical details | ill. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations. |
| Source of heading or term | fast |
| -- | (OCoLC)fst00885533 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| Source of heading or term | fast |
| -- | (OCoLC)fst00885545 |
| 994 ## - | |
| -- | C0 |
| -- | ZAAPA |
| 942 00 - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha issues (borrowed), all copies | 0 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Die Afrikaanse Protestantse Akademie | Die Afrikaanse Protestantse Akademie | 2015-04-01 | 658.81 CHE | APA034847 | 2015-04-01 | 1 | 2015-04-01 |