@book{18343,
	author = {Nel, J.P.},
	title = {Establishing a positive quality culture in education, training and development /},
	publisher = {Mentornet,},
	year = {c2010.},
	address = {Centurion, South Africa :},
	note = {"A must for quality assurance practitioners and education and training providers who are serious about promoting and protecting the interests of students" -- Cover.}
}