00855cam a2200277Mi 4500 ocm85986320 OCoLC 20151023232233.0 950420s1994 sa 000 0 eng d SZT SZT OD$ OCLCO OCLCF ZAAPA 1874959188 (pbk) 9781874959182 (pbk) (OCoLC)85986320 658.812 20 ZAAA Cheales, P. The I was your customer workbook : the survival kit for world-class customer delight / Peter Cheales. Rivonia : Waterman Publications, 1994. 23 p. : ill. Customer relations. Customer services. Customer relations. fast (OCoLC)fst00885533 Customer services. fast (OCoLC)fst00885545 C0 ZAAPA 0 30169 30169 0 0 ddc 0 0 DAPA DAPA 2015-04-01 0 658.81 CHE APA034847 2015-04-01 1 2015-04-01