01590cam a2200325 a 4500001001300000003000600013005001700019008004100036010001700077040007200094020001500166020001800181035002000199050002700219082001900246100003300265245008000298250001200378260010200390300004500492336002600537337002800563338002700591504005100618505029500669650002200964650004800986700002301034776020701057ocm32129861 OCoLC20160308075819.0950222s1995    miua     b    001 0 eng    a   95007310   aDLCbengcDLCdXDMdBTCTAdYDXCPdOCLCGdOCLCOdOCLCFdOCLCQdZAAPA  a0866120785  a9780866120784  a(OCoLC)3212986100aTX911.3.M27bK385 199500a647.94/0682201 aKasavana, Michael L.,d1947-10aManaging front office operations /cMichael L. Kasavana, Richard M. Brooks.  a4th ed.  aEast Lansing, Mich. :bEducational Institute of the American Hotel & Motel Association,c�1995.  axiv, 487 pages :billustrations ;c26 cm  atextbtxt2rdacontent  aunmediatedbn2rdamedia  avolumebnc2rdacarrier  aIncludes bibliographical references and index.0 aThe lodging industry -- Hotel organization -- Front operations -- Reservations -- Registration -- Front office responsibilities -- Front office accounting -- Check-out and settlement -- The night audit -- Planning and evaluating operations -- Yield management -- Management human resources. 0aHotel management. 7aHotel management.2fast0(OCoLC)fst009617431 aBrooks, Richard M.08iOnline version:aKasavana, Michael L., 1947-tManaging front office operations.b4th ed.dEast Lansing, Mich. : Educational Institute of the American Hotel & Motel Association, �1995w(OCoLC)894839610