01890cam a2200433 a 4500 ocm32129861 OCoLC 20160308075819.0 950222s1995 miua b 001 0 eng 95007310 DLC eng DLC XDM BTCTA YDXCP OCLCG OCLCO OCLCF OCLCQ ZAAPA 0866120785 9780866120784 AU@ 000011513406 AU@ 000023677208 LQU 23557 NZ1 4416731 (OCoLC)32129861 TX911.3.M27 K385 1995 647.94/068 20 ZAAA Kasavana, Michael L., 1947- Managing front office operations / Michael L. Kasavana, Richard M. Brooks. 4th ed. East Lansing, Mich. : Educational Institute of the American Hotel & Motel Association, �1995. xiv, 487 pages : illustrations ; 26 cm text txt rdacontent unmediated n rdamedia volume nc rdacarrier Includes bibliographical references and index. The lodging industry -- Hotel organization -- Front operations -- Reservations -- Registration -- Front office responsibilities -- Front office accounting -- Check-out and settlement -- The night audit -- Planning and evaluating operations -- Yield management -- Management human resources. Hotel management. Hotel management. fast (OCoLC)fst00961743 Brooks, Richard M. Online version: Kasavana, Michael L., 1947- Managing front office operations. 4th ed. East Lansing, Mich. : Educational Institute of the American Hotel & Motel Association, �1995 (OCoLC)894839610 Baker and Taylor BTCP 95007310 YBP Library Services YANK 878468 C0 ZAAPA 35115 35115 0 0 ddc 0 0 DAPA DAPA 2016-03-08 0 647.94 KAS APA040079 2016-03-08 1 2016-03-08