01999cam a2200445 a 4500001001300000003000600013005001700019008004100036010001700077040007200094020001500166020001800181029002200199029002200221029001500243029001700258035002000275050002700295082001900322049000900341100003300350245008000383250001200463260010200475300004500577336002600622337002800648338002700676504005100703505029500754650002201049650004801071700002301119776020701142938003701349938003901386994001401425999001701439952009701456ocm32129861 OCoLC20160308075819.0950222s1995    miua     b    001 0 eng    a   95007310   aDLCbengcDLCdXDMdBTCTAdYDXCPdOCLCGdOCLCOdOCLCFdOCLCQdZAAPA  a0866120785  a97808661207841 aAU@b0000115134061 aAU@b0000236772081 aLQUb235571 aNZ1b4416731  a(OCoLC)3212986100aTX911.3.M27bK385 199500a647.94/068220  aZAAA1 aKasavana, Michael L.,d1947-10aManaging front office operations /cMichael L. Kasavana, Richard M. Brooks.  a4th ed.  aEast Lansing, Mich. :bEducational Institute of the American Hotel & Motel Association,c�1995.  axiv, 487 pages :billustrations ;c26 cm  atextbtxt2rdacontent  aunmediatedbn2rdamedia  avolumebnc2rdacarrier  aIncludes bibliographical references and index.0 aThe lodging industry -- Hotel organization -- Front operations -- Reservations -- Registration -- Front office responsibilities -- Front office accounting -- Check-out and settlement -- The night audit -- Planning and evaluating operations -- Yield management -- Management human resources. 0aHotel management. 7aHotel management.2fast0(OCoLC)fst009617431 aBrooks, Richard M.08iOnline version:aKasavana, Michael L., 1947-tManaging front office operations.b4th ed.dEast Lansing, Mich. : Educational Institute of the American Hotel & Motel Association, �1995w(OCoLC)894839610  aBaker and TaylorbBTCPn95007310  aYBP Library ServicesbYANKn878468  aC0bZAAPA  c35115d35115  00102ddc4070aDAPAbDAPAd2016-03-08l0o647.94 KASpAPA040079r2016-03-08t1w2016-03-08