TY - BOOK AU - McCaffery,Peter TI - The higher education manager's handbook: effective leadership and management in universities and colleges SN - 9780415471237 U1 - 378.1/01 22 PY - 2010/// CY - New York PB - Routledge KW - Universities and colleges KW - Administration KW - Educational leadership KW - fast N1 - Previous edition: London: RoutledgeFalmer, 2004; Includes bibliographical references and index; Introduction: the challenge for HE managers: Knowing your environment -- Knowing your institution -- Leading your department -- Leading by example -- Managing for high performance -- Developing staff -- Leading and celebrating diversity -- Enhancing the student experience -- Managing change -- Managing up and managing the down side -- Managing yourself N2 - This volume seeks to inspire and guide academic and general managers alike, working in higher and further education. Based on the author's experiences and research, this text examines the particular set of challenges facing anyone managing in this complex environment ER -