TY - BOOK AU - Anstey,Mark TI - Negotiating conflict: insights and skills for negotiators and peacemakers SN - 0702126128 AV - HD42 .A57 1991 U1 - 302.3 20 PY - 1991/// CY - [Cape Town?] PB - Juta & Co. KW - Conflict management KW - Industrial relations N1 - Includes bibliographical references (p. 333-343) and index ER -