Die Afrikaanse Protestantse Akademie Biblioteek catalog › Details for: Managing front office operations /

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Managing front office operations /

by Kasavana, Michael L.,

Additional authors: Brooks, Richard M.

Edition statement:4th ed. Published by : Educational Institute of the American Hotel & Motel Association, (East Lansing, Mich. :) Physical details: xiv, 487 pages : illustrations ; 26 cm ISBN:0866120785; 9780866120784.

Subject(s): Hotel management. | Hotel management.

Year: 1995

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Item type	Current location	Call number	Copy number	Status	Date due	Barcode
	Die Afrikaanse Protestantse Akademie	647.94 KAS (Browse shelf)	1	Available		APA040079

Includes bibliographical references and index.

The lodging industry -- Hotel organization -- Front operations -- Reservations -- Registration -- Front office responsibilities -- Front office accounting -- Check-out and settlement -- The night audit -- Planning and evaluating operations -- Yield management -- Management human resources.

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